Privacy Policy 

Our Privacy Policy sets out how we collect, use and protect the personal information you provide to us under the Privacy Act 1993 (Act). Our Privacy Policy is designed to assist you to make informed decisions when using our website and/or application and our products and services. Please note, our Privacy Policy is not intended to cover personal information that is not covered by the Act.  

Vseek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our application, you can be assured that it will only be used in accordance with this privacy statement and the Act.  

Please read this Privacy Policy before using the website or our application and submitting any personal information. By using the website or application, you are accepting the practices described in this Privacy Policy.  

Vseek recognizes the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.  

What is your personal information? 

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. 

 What personal information do we collect and hold? 

We may collect your name, mailing or street address, email address, telephone number, age or birth date, profession, occupation or job title, governmental identification details and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time. 

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website. 

 How do we collect personal information? 

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:   

  • through your access and use of our website 
  • by telephone, letter or email 
  • during conversations between you and our representatives 
  • by contracting with us 
  • by entering competitions, promotions or requesting information or material from us 
  • completing surveys, providing feedback or complaining to us  

 We may also collect personal information from third parties including:  

  • from third party companies such as credit reporting agencies, law enforcement agencies and government entities 
  • your representatives (lawyers, accountants and financial advisers) 
  • your employer 
  • publicly available sources of information or any other organisations where you have given your consent  

Browser or web cookies are small text files that are sent by a website and stored on your computer’s hard drive. Cookies are generally used to improve your experience of a website (e.g. by remembering preferences you have set) and to track site usage.  

vseek does not use cookies on this website to gather any personally identifiable information. We use cookies to gather data about trends in site usage using Google Analytics.  

  • You can read Google’s privacy statement and access a Google Analytics opt-out tool at the Google Privacy Center. You can manually disable cookies at any time — check your browser’s ‘help section’ to find out how (disabling cookies will not affect your ability to use this website). 
    Third party vendors, including Google, show our ads on sites on the internet. 
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visit to our website. 
  • Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page, and control the way that Facebook shows ads using Facebook’s ad settings by visiting  

What happens if we can’t collect your personal information? 

If you do not provide us with the personal information described above, some or all of the following may happen: 

  • we may not be able to provide the requested products or services to you, either to the same standard or at all; 
  • we may not be able to provide you with information about products and services that you may want; or 
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful. 

For what purpose do we collect, hold use and disclose your personal information?  

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.  

We collect, hold, use and disclose your personal information for the following purposes:  

  • to provide products and services to you and to send communications requested by you; 
  • to answer enquiries and provide information or advice about existing and new products or services; 
  • to provide you with access to protected areas of our website; 
  • to assess the performance of the website and to improve the operation of the website; 
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties; 
  • to update our records and keep your contact details up to date; 
  • to process and respond to any complaint made by you; and 
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).  

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.  

To whom may we disclose your information?  

We may disclose your personal information to:  

  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and 
  • any organization for any authorized purpose with your express consent. 
  • We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.